Tim Hortons

Reviews

• ★ ★ ★ ★ ☆
  Incredible night shift staff. Still drive there just for a visit even though I moved away. 4 stars because it's still a Tim Horton's.
  By Greg Brent, November 05, 2016
• ★ ☆ ☆ ☆ ☆
  So disappointed with the service provided there but it's a good thing there are other locations nearby. I went through the drive through and waited a few minutes before being attended to. I collected my order and realized my muffin was missing. When the attendant came back to the window I said miss you forgot the muffin. Rudely with attitude she responded you didn't order a muffin. I looked at her and said yes I did. She responded by saying did you see a muffin on the screen, you never ordered one. At that point I got angry. I said excuse me ? She walked away and came back with a muffin and at that point I said to her keep your muffin and you need to learn how to speak to customers after all I didn't went there to beg for anything. I sat in the drive through with disbelief as I couldn't understand why she was being so rude . Meantime the supervisor was on the floor and I basically had to call out to another employee to get me the supervisor so I can ask if that's the way customers should be treated ? And all she said was I would talk to her. I spend approximately $400 a month at this location . She could have simply get the muffin as I was not hustile towards her. Rude and lack of customer service skills. I would never write a review but felt compelled to as I was applaud by this. Some days I wonder if the owners of these business read the reviews to improve their business. Apart from that the food is ok. The drive through is usually full but it's a busy area so that I cannot complain about. The location on Dewitt Rd and Hwy 8 is absolutely amazing, not much of a wait time and the staff is friendly that's where I'll go now.
  By Cuutea Cuutea, September 06, 2016
• ★ ★ ★ ★ ★
  Great Tim's location. All the baked items were fresh and the jalapeno bagel was just perfect. Great place to stop on the way to niagara or back.
  By Dhruv Desai, September 04, 2016

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